The Four Pillars, and the Question of a Phygital Church?

Andy Mage • April 14, 2020

Church, I'm proud of you. The challenge of Covid-19 stepped up, and many of you stepped up as well. Coronavirus downed your buildings. Your Queen was taken off the Chess Board (well, truthfully, we talked about that analogy here as well ). In response to this, many, many of you have started streaming services online. Some of you have been even more aggressive, doing daily devotional broadcasts, writing devotionals... Church, many of you are harkening back to the call of Acts 2, where the Church was in community daily. Covid-19 awoke the desire to be more than one hour on Sunday.

Stats for this COVID-19 Season

For some of us, it's working! Carey Nieuwhof reports 49% of churches are increasing in size over the past month. Similarly, Barna is reporting 44% of you are growing in this season, while 29% of you are decreasing over the same season. Our content, as well as our lack of content, is impacting people.

That being said, our people are looking for more than content. Verizon left me shocked: the busiest day of the year for voice calls and texts is Mother's Day, cause who doesn't call their mom on Mother's Day? Well, evidently every day in the Coronavirus season is borderline Mother's Day when it comes to voice calls. Who knew these devices you carry in your pocket allow you to just talk audibly with other people ? What a concept! That being said, it's not an entirely analog world. Zoom reports that it's user based surged from 10 million people to 200 million people in this Covid-19 season. Voice... voice is the new popular app in this Covid-19 season.

Our people are not just looking for content. They're looking for community. We're experiencing Content Overload while being Conversation Starved. In order for us to be effective as a church, we need to recognize God calls us to be more than Netflix. We should have a higher standard than Disney+. Okay, our physical buildings can't hold to the physical standard of Disney World, but we've always said Church is more than a building. Church is the people. And in this Covid-19 situation, people need people?

Pastors, We are Being Broken

What is the Church's response? Well, pastors and church staff are exhausted. We at THECHURCH.DIGITAL have talked about it here , and here , and here , and here and here with another podcast coming on Thursday. (Yeah, It's a big deal to us.) Even Ed Stetzer is talking about it. I've personally talked with pastors and staff around the country as well as those in my backyard. Lots of people are struggling to pastorally lead in this season. Ed's right. It's gotta be addressed. The answer may be better priorities and time management skills...

However, I think part of the problem is that God is revealing in us flaws in our model of church. There is a level here where God is breaking this model of church. The "one hour a week" model does not work online, which is why many of you ramped up to do more content... because it's easy to do content. Well, not easy if you're trying to do multiple content pieces a day, seven days a week and in the middle of all of this try to rewrite Easter Sunday, the Superbowl of Church Services... in the midst of a global pandemic. All that and our people are not looking for content only. They are looking for conversation. Which is exhausting due to the size of our organizations! So, what's going to give? How are we going to survive, especially if this is the new normal?

The Four, Non-Theological, Pillars of Church

Jay Kranda hit the nail on the head in a recent episode of The Church Digital Podcast. Our churches should be built on four communication pillars for spiritual growth. 

  • Large Gatherings - Whether your a 100 person church or 1,000 or 10,000... let's consider your large gathering as your typical Sunday Service.
  • Small Gatherings - Small Group, Sunday School, Bible Study, Cell Groups, Community Groups. So many names, with one essential purpose.
  • One-on-One, One-to-Few - Discipleship, Disciple-making, D-Groups, Accountability. You could probably even throw in words in this category like "Leadership Development." On Mission always resonates with me. It's amazing the depth that can come in a one-to-few accountability group.
  • Self-Guided Opportunities - Devotionals, Resources. Are we helping people understand the need to feed themselves ? If they can't feed themselves, how do we expect them to feed others?

Take a moment and evaluate your church's PHYSICAL MINISTRY on this, but then evaluate your church's DIGITAL MINISTRY to these same pillars. How is your church utilizing these pillars. Is it really effective? Work through this questions on your Physical Church and your Covid-19 Digital Church. Do it. I'll wait...

How did you score? How do the scores relate to each other?

My gut is that your pillars are similar between PHYSICAL and DIGITAL, because most of us in this COVID-19 season just moved our physical ministry online. Which, given the pressure cooker that March 2020 was, makes sense. Typically Church Online is a force magnifier. Whatever issues you had physically will show up online... only worse! But now that we're past Easter, what if we stopped and re-evaluated our strategy. What if we didn't look at our Digital Church strategy as a mirror image of what we are accomplishing physically, but what if we developed a Digital Church strategy that complemented the work that we are doing physically? Not copying or even replicating... digital complements physical to complete the four pillars mentioned above in a well balanced strategy.

Rather than being a Physical-only church, or a Digital-only church, what if we became a PHYGITAL CHURCH, one that uses Digital to complement Physical? What if this Digital-only experiment we call COVID-19 causes us to realize that the Physical Church on its own may struggle to hold to the standard of these pillars, but with a digital strategy in place your church can thrive, grow and multiply. Yes, multiply.

More on that coming soon.

What do you think? Share your ideas on Discord or on social media.


Through the.Church.digital, we are helping physical and digital churches better understand the discipleship process, and helping churches and church planters understand this and other decentralized mindset shifts. By taking this quick assessment we can get you connect with a coach, resources and more. Also, check out our Discord Group where we are encouraging people daily. 

By Leighton Seys February 2, 2026
For most of church history, mission work had a clear shape. Missionaries went somewhere—another country, another culture, another neighborhood. Their work was visible. Tangible. Easy to affirm. But today, a new kind of missionary is emerging: the digital missionary—streamers, content creators, Discord pastors, gamers, and community-builders ministering in spaces where millions gather every day. And many of them feel deeply alone. Not because their work isn’t meaningful, but because it often goes unrecognized. Churches know how to support missionaries who cross oceans. They’re still learning how to support the ones who cross servers. This blog is about closing that distance—mending the validation gap—so digital missionaries can thrive, not survive. What Is the “Validation Gap”? The validation gap is the space between the significance of the work and the support given to the worker. Digital missionaries often experience: Misunderstanding: “You play games… for Jesus?” Invisibility: Their ministry happens online, so few see it firsthand. Uncertainty: Without structure or support, they wonder if their calling is “real.” Isolation: They shepherd people late at night, across time zones, without teammates. And here’s the truth: Digital missionary work is real ministry. People are coming to Christ in Twitch chats. People ask for prayer at 2am in Discord voice channels. People who would never step inside a church are stepping into livestreams. The mission field has shifted—and the Church is invited to shift with it. How Your Church Can Support Digital Missionaries Below are practical ways any church—small or large—can actively support and affirm its digital missionaries. 1. Publicly Affirm Their Calling Digital missionaries often hear, “Is that really ministry?” Like when God sent Phillip to the Ethiopian eunuch, they have already gone down the road to share Jesus. They feel compelled to go with or without your support. Your church can be the voice that says, “ Yes. Go !” Introduce them to the congregation. Let them share their stories. Pray for them from the stage and include people they are reaching. Include their ministry in your missions reports. If you have not yet had someone share they already do this, ask from the stage. You may have some in the pews who God has called and they need you to tell them to go. Validation is often more powerful than equipment. If you can’t do anything more. Do this. 2. Commission Them Like Any Other Missionary When the church lays hands on someone and sends them, it communicates: You are not alone. We’re behind you. This is kingdom work. A commissioning moment gives digital missionaries the confidence and accountability they need. By joining with them in the mission, you have an opportunity to help mentor and guide them as they go. When you say it’s not real ministry. They are likely to go anyway and not tell you. When they face difficult times, who will be there for them that knows them? Why not your church? 3. Provide Resources and Tools Just as overseas missionaries raise support for flights, housing, and supplies, digital missionaries also need tools: A good microphone Lighting or a webcam A stable PC Software for editing or graphics Internet upgrades A safe, quiet streaming space These aren’t luxuries—they’re ministry tools. Perhaps you have these and could allow them to be used. If not, you can share their ministry tools wish list with the congregation. That is what they are already doing with their community. And people who believe in them when able often contribute to those items. And sometimes just purchase them as a gift. 4. Offer Prayer and Pastoral Care Streaming can be spiritually and emotionally draining. Churches can help by: Assigning a pastor or elder as a regular check-in Creating a prayer team specifically for digital missionaries Encouraging Sabbath and rest rhythms Offering counseling or mental health support if needed Adopting a missionary in a small group or Sunday School class A supported streamer is a healthier, more joyful missionary. Also, a missionary that regularly is talking about ministry and sharing Jesus is going to inspire and encourage others to do the same. It could be a key to helping your whole congregation start to share Jesus online or at least Mon-Sat start having Gospel conversations in your community. 5. Help Build a Moderation Team Moderators are the deacons/greeters of the digital mission field. Your church can: Recruit trustworthy members Train them in digital hospitality Help establish safety guidelines Support them as they serve alongside the streamer Regularly watch them to increase viewership Have feedback conversations about what is good, bad, or missing This turns digital mission work from a one-person show into a team ministry. You don’t need to have all the skills of the streamer. You just need to have a heart to support them and God’s calling on them. 6. Provide Financial Support This doesn’t need to be large. Even small contributions communicate value. Options include: Monthly missions support One-time grants for equipment Covering software subscriptions Funding special outreach streams or events Your support makes the ministry sustainable. Ask them what their needs are. They will be much smaller than any foreign missionary or church plant. You can 10x your churches impact with 1/10th the investment. 7. Celebrate Digital Wins Share stories from the digital mission field just like you would from a global mission trip: Testimonies from viewers Prayer requests from chat Stories of first-time Bible readers Milestones like Twitch Affiliate or Partner Celebration closes the validation gap. The closer to the event the greater the impact will be. So, look for where these can be shared. Share in emails, websites, social media and on Sundays. You can set the guidelines. They can create the post. 8. Integrate This Ministry Into the Life of the Church Digital ministry isn’t a side gig—it’s an extension of your church. Invite the digital missionary to teach about online outreach Host gaming nights or digital missions Sundays Include digital community in small groups Let youth and young adults get involved This is a bridge for generations. Let this happen organically. As one person grows and shares their ministry others will naturally feel calling of their own. Become a church that says, “ Yes and… ” The Mission Field Has Expanded—Let’s Not Fall Behind The apostle Paul used Roman roads to spread the gospel. The Reformers used the printing press. Today’s missionaries use Twitch, TikTok, Discord, and YouTube. The gospel always finds the roads people travel. As a church, you have the unique opportunity to mend the validation gap and empower digital missionaries who are reaching people your church may never meet in person. When you support them, you’re not just encouraging a streamer—you’re sending laborers into a global digital harvest.
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